Shipping & Pick-Up Information

Flat Rate Shipping
It’s an exciting time here at My Organic Havynn! To kick off our launch, we are offering flat rate shipping of $10 on all bundles here in Ontario! Feel free to add multiple bundles to your order for an additional $5 shipping fee per bundle. There is no additional shipping cost when you select an upgrade in packaging.

Please Note: All other provinces will be subject to standard Canada Post delivery charges after you place your order. A surcharge will be applied prior to processing and shipping your order. We will notify you of the additional cost (if applicable) via the contact information you provided.

Multiple Address Purchasing
For your convenience, we do have multiple address purchase options. The system will prompt you for this information during checkout.

Free Shipping
We are offering free shipping on all orders of $200 or more, before applicable tax!

Rush Orders
We currently ship within Canada only, based on Regular or Expedited Parcel delivery service. If you require faster shipping, please note additional charges will apply. Please give us a call, send us an email or let us know in the “special notes” section of your order what type of shipping method you’d prefer. We will do our very best to expedite your parcel.

Cut-Off Times For Delivery
All orders in before NOON (EST), Monday to Friday, will be processed same day for shipping from our office. Shipping deadlines may be adjusted due to increased seasonal volume and/or weather concerns. Delivery times will depend on what level of shipping service you have chosen, and where the item is being shipped. Visit Canada Post’s online Canadian Delivery Standard tool at http://www.canadapost.ca/business/tools/ds/default.aspx?LOCALE=en to find the specific delivery standards in business days from your Postal Code.

Pick-Up
We have established a new “Pick-up” option for customers who would prefer to save the shipping costs. You will be asked to provide your invoice # located on your receipt as well as contact information. Your order will be processed and ready for pick-up within 2 business days at the following location:

The Bone Natural Pet Boutique
145 Kingston Rd E. Unit #6, Ajax, Ontario L1S7J4
Hours: Mon – Fri: 10am – 8pm
Sat: 11am – 5pm
Sun: 11am – 4pm
Contact: (289) 660-2663

Should you require faster service, please give us a call, send us an email or let us know in the “special notes” section of your order when you would like to pick-up your order. We will do our very best to expedite your parcel.

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